三个月来，部署专家Mathew Bennett和James Fortune一直在为在格林希尔运营公司（Greenhills Operations）的清洗厂部署新的优化工具做准备。这个新的优化工具使用实时数据来推荐最佳操作设定点，以最大限度地提高吞吐量和产量，同时平衡灰分和水分。这是煤炭业务部门的第一家此类公司，由于清洁煤产量的增加，预计每年都会带来可观的回报。
However, just as the team was ready to go live with the new tool in April, the COVID-19 pandemic struck and Teck implemented its physical distancing and remote work measures to protect employees and communities. This change required Mathew and James to quickly adapt their approach and find a new way to move forward with the tool’s deployment.
“马修说：“远程工作措施实施后，我们都准备推出这一计划。”我们知道我们不想耽误项目，所以我们决定不再依赖在现场进行部署，而是转向在线协作，以启动并运行该工具。”
Mathew and James used online virtual meetings to coordinate, engage with and train crews and the broader implementation team as they worked to put in place a new decision-making tool that uses advanced analytics and machine learning.
部署取得了巨大成功，方法的改变为团队提供了许多重要的经验，包括灵活性的需要。”詹姆斯说：“以一种有意义的方式让最终用户（在本例中是运营商）参与到一项计划的开发和部署中来，这一点非常重要。”鉴于目前的情况，这可能需要一些创造性的安排，以确保覆盖率，使利益相关者可以参加您的会议和信息会议。但这种额外的努力和灵活性对所有参与的人都有利，绝对值得。”
柯蒂斯Pynnaken、加工upervisor, who worked closely with Mathew and James on the tool, said that the level of engagement from the team helped ensure everyone’s readiness and made the deployment relatively seamless. “The team did a great job of engaging me and my crew,” said Curtis. “One of the things we really appreciated was being able to preview the tool and how it worked – well in advance of the rollout.”
切尔西威廉姆斯，比赛21TMValue Delivery Manager, added, “The team’s approach is a great example of agile collaboration – it allowed them to respond quickly in an uncertain environment.”
虽然该工具的全面开发尚未完成，但Greenhills已经看到了提高产量的好处，团队很高兴能够完成开发，以便在其他煤炭作业中使用。他们也期待着与其他参赛者分享他们的经验™ 整个Teck的项目团队都在继续适应远程工作环境。
